Privacy Policy
Your privacy is our priority. We're committed to protecting your personal information with transparency and care.
Information We Collect
Personal Information
We collect information you provide directly to us, such as when you:
- Request an estimate or quote
- Schedule a service appointment
- Contact us via phone, email, or our website
- Submit insurance claim information
- Sign up for our newsletter or communications
This information may include:
- Name and contact information (phone, email, address)
- Vehicle information (make, model, year, VIN)
- Insurance company and policy details
- Photos of vehicle damage
- Payment and billing information
Automatically Collected Information
When you visit our website, we may automatically collect certain information about your device and usage, including:
- IP address and browser type
- Pages visited and time spent on our site
- Referring website or search terms
- Device information and operating system
How We Use Your Information
We use the information we collect to:
- Provide auto body repair and collision services
- Process estimates, quotes, and service requests
- Communicate with you about your vehicle repairs
- Coordinate with insurance companies on your behalf
- Process payments and maintain billing records
- Improve our services and customer experience
- Send you updates, promotions, or service reminders (with your consent)
- Comply with legal and regulatory requirements
Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
Service Providers
We may share information with trusted third-party service providers who assist us in:
- Insurance claim processing and communication
- Parts suppliers and vendors
- Payment processing services
- Email and communication services
- Website hosting and maintenance
Legal Requirements
We may disclose information if required by law, court order, or government regulation, or to protect our rights, property, or safety.
Business Transfers
In the event of a merger, acquisition, or sale of business assets, customer information may be transferred as part of the transaction.
Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- Secure servers and encrypted data transmission
- Access controls and employee training
- Regular security assessments and updates
- Secure storage of physical documents
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this privacy policy, comply with legal obligations, resolve disputes, and enforce our agreements. Specific retention periods include:
- Customer service records: 7 years after service completion
- Insurance and warranty information: Duration of warranty plus 3 years
- Financial records: 7 years as required by law
- Marketing communications: Until you unsubscribe or request removal
Your Rights and Choices
Access and Correction
You have the right to access, update, or correct your personal information. Contact us to review or modify your information.
Communication Preferences
You may opt out of promotional communications at any time by:
- Clicking the unsubscribe link in our emails
- Contacting us directly
- Updating your preferences in your account
Data Deletion
You may request deletion of your personal information, subject to legal and business requirements for record retention.
Cookies and Tracking
Our website uses cookies and similar tracking technologies to:
- Remember your preferences and settings
- Analyze website traffic and usage patterns
- Improve website functionality and user experience
- Provide relevant content and advertisements
You can control cookies through your browser settings, though disabling cookies may affect website functionality.
Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.
Changes to This Policy
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by:
- Posting the updated policy on our website
- Updating the "Last Modified" date
- Sending email notifications for material changes
Your continued use of our services after changes are posted constitutes acceptance of the updated policy.
Contact Information
If you have questions about this privacy policy or our data practices, please contact us:
3Sixty Auto Collision & Paint
3911 Dundee Rd
Winter Haven, FL 33884
Phone: (407) 307-8050
Email: 3sixtyautocollision@gmail.com