Privacy Policy

Information We Collect

Personal Information

We collect information you provide directly to us, such as when you:

• Request an estimate or quote
• Schedule a service appointment
• Contact us via phone, email, or our website
• Submit insurance claim information
• Sign up for our newsletter or communications

This information may include:

• Name and contact information (phone, email, address)
• Vehicle information (make, model, year, VIN)
• Insurance company and policy details
• Photos of vehicle damage
• Payment and billing information

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and usage, including:

• IP address and browser type
• Pages visited and time spent on our site
• Referring website or search terms
• Device information and operating system

How We Use Your Information

We use the information we collect to:

• Provide auto body repair and collision services
• Process estimates, quotes, and service requests
• Communicate with you about your vehicle repairs
• Coordinate with insurance companies on your behalf
• Process payments and maintain billing records
• Improve our services and customer experience
• Send you updates, promotions, or service reminders (with your consent)
• Comply with legal and regulatory requirements

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

Service Providers

We may share information with trusted third-party service providers who assist us in:

• Insurance claim processing and communication
• Parts suppliers and vendors
• Payment processing services
• Email and communication services
• Website hosting and maintenance

Legal Requirements

We may disclose information if required by law, court order, or government regulation, or to protect our rights, property, or safety.

Business Transfers

In the event of a merger, acquisition, or sale of business assets, customer information may be transferred as part of the transaction.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure servers and encrypted data transmission
• Access controls and employee training
• Regular security assessments and updates
• Secure storage of physical documents

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this privacy policy, comply with legal obligations, resolve disputes, and enforce our agreements. Specific retention periods include:

• Customer service records: 7 years after service completion
• Insurance and warranty information: Duration of warranty plus 3 years
• Financial records: 7 years as required by law
• Marketing communications: Until you unsubscribe or request removal

Your Rights and Choices

Access and Correction

You have the right to access, update, or correct your personal information. Contact us to review or modify your information.

Communication Preferences

You may opt out of promotional communications at any time by:

• Clicking the unsubscribe link in our emails
• Contacting us directly
• Updating your preferences in your account

Data Deletion

You may request deletion of your personal information, subject to legal and business requirements for record retention.

Cookies and Tracking

Our website uses cookies and similar tracking technologies to:

• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Improve website functionality and user experience
• Provide relevant content and advertisements

You can control cookies through your browser settings, though disabling cookies may affect website functionality.

Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by:

• Posting the updated policy on our website
• Updating the "Last Modified" date
• Sending email notifications for material changes

Your continued use of our services after changes are posted constitutes acceptance of the updated policy.