Terms of Service

Acceptance of Terms

By accessing our website, scheduling services, or engaging 3Sixty Auto Collision & Paint ("Company," "we," "us," or "our") for auto body repair services, you ("Customer," "you," or "your") agree to be bound by these Terms of Service and all applicable laws and regulations.

If you do not agree with any of these terms, you are prohibited from using our services.

Services Provided

3Sixty Auto Collision & Paint provides automotive repair services including but not limited to:

• Collision repair and comprehensive body work
• Professional paint and refinishing services
• Dent repair and paintless dent repair (PDR)
• Frame straightening and structural alignment
• OEM and aftermarket parts replacement
• Insurance claim assistance and coordination
• Vehicle inspections and detailed estimates
• Quality assurance and warranty services

Estimates and Pricing

Estimate Accuracy

Estimates provided are based on visible damage at the time of inspection. Additional damage discovered during disassembly may require supplemental estimates and customer approval before proceeding with additional work.

Pricing Factors

All prices are subject to change based on:

• Parts availability and market pricing fluctuations
• Additional damage discovered during repair process
• Customer-requested modifications or upgrades
• Insurance company adjustments and requirements
• Labor complexity and time requirements

Payment Terms

Payment is due upon completion of services unless other arrangements have been made in writing. We accept cash, check, and major credit cards. A service charge may apply to returned checks.

Customer Responsibilities

Vehicle Preparation

Customers must:

• Remove all personal items from the vehicle before service
• Provide accurate information about the vehicle and damage
• Disclose any pre-existing conditions or previous repairs
• Provide necessary keys, access codes, and documentation
• Ensure vehicle has sufficient fuel for testing

Insurance Coordination

When insurance is involved, customers are responsible for:

• Providing accurate and complete insurance information
• Coordinating claim filing with their insurance company
• Paying deductibles and any non-covered expenses
• Understanding their policy coverage and limitations
• Communicating any claim issues promptly

Authorization Requirements

Customers must provide written authorization for all repairs. Verbal authorization may be accepted in emergency situations but must be confirmed in writing within 24 hours.

Warranties

Workmanship Warranty

We provide a comprehensive lifetime warranty on our workmanship for as long as you own the vehicle, subject to the following conditions:

• Warranty covers defects in our workmanship only
• Does not cover normal wear and tear
• Does not cover damage from subsequent accidents, misuse, or acts of nature
• Vehicle must be maintained according to manufacturer specifications
• Warranty requires original customer ownership

Parts Warranty

Parts warranties are provided by the parts manufacturer and vary by component type. We will assist in warranty claims but are not responsible for manufacturer warranty limitations or exclusions.

Paint Warranty

We provide a lifetime warranty on paint work against defects in materials and workmanship, excluding:

• Damage from accidents, collisions, or impacts
• Environmental damage (acid rain, tree sap, bird droppings)
• Normal fading due to UV exposure over extended time
• Damage from improper maintenance or care

Liability and Limitations

Limitation of Liability

Our liability is limited to the cost of the services provided. We are not liable for:

• Consequential, incidental, or punitive damages
• Loss of use of the vehicle during repair period
• Personal property left in the vehicle
• Pre-existing mechanical issues unrelated to our repairs
• Damage occurring after completion of our services
• Rental car expenses beyond insurance coverage

Personal Property

We are not responsible for personal property left in vehicles. Please remove all valuables, personal items, and aftermarket accessories before service. We recommend photographing your vehicle's interior before drop-off.

Vehicle Storage

Vehicles not picked up within 10 days of completion notification may be subject to daily storage fees of $25 per day. After 30 days, vehicles may be considered abandoned and disposed of according to Florida state law.

Insurance Claims

Third-Party Relationships

While we assist with insurance claims, we are not agents of any insurance company. Our primary relationship and obligation is with you, the customer.

Insurance Disputes

Disputes between customers and insurance companies regarding coverage, deductibles, or claim settlements are not our responsibility. However, we will provide reasonable assistance and documentation to support your claim.

Payment Responsibility

Customers remain ultimately responsible for all charges, regardless of insurance coverage disputes, claim delays, or coverage denials.

Cancellation and Refunds

Estimate Cancellation

Estimate appointments may be cancelled up to 24 hours in advance without charge. Same-day cancellations may incur a $50 service fee.

Repair Cancellation

If repairs are cancelled after work has begun, customers are responsible for:

• All labor and materials completed up to cancellation point
• Parts ordered specifically for the vehicle (non-returnable)
• Reassembly costs to return vehicle to safe, drivable condition
• Storage fees if applicable

Refund Policy

Refunds are provided only for services not performed or defective workmanship covered under our warranty terms.

Dispute Resolution

Informal Resolution

We encourage customers to contact us directly at (407) 307-8050 to resolve any concerns or disputes before pursuing other remedies. Most issues can be resolved through direct communication.

Mediation Process

If informal resolution is unsuccessful, disputes may be submitted to binding mediation through a mutually agreed upon mediator in Orange County, Florida.

Governing Law

These terms are governed by the laws of the State of Florida. Any legal proceedings must be conducted in Orange County, Florida courts.

Privacy and Data

Your privacy is important to us. Please review our comprehensive Privacy Policy for detailed information about how we collect, use, and protect your personal information.

By using our services, you consent to the collection and use of information as outlined in our Privacy Policy, including vehicle information, contact details, and service records.

Website Use

Permitted Use

Our website is provided for informational purposes and to facilitate our services. You may not:

• Use the website for any illegal or unauthorized purposes
• Attempt to gain unauthorized access to our systems
• Upload or transmit malicious code or content
• Copy, redistribute, or republish our content without permission
• Interfere with website functionality or security measures

Intellectual Property

All website content, including text, images, logos, design elements, and software, are owned by 3Sixty Auto Collision & Paint and protected by copyright, trademark, and other intellectual property laws.

Modifications

We reserve the right to modify these terms at any time without prior notice. Changes will be effective immediately upon posting on our website. Continued use of our services after changes constitutes acceptance of the modified terms.

Material changes affecting existing service agreements will be communicated to customers via email or written notice with at least 30 days advance notice.

Severability

If any provision of these terms is deemed invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions will continue in full force and effect.